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title: Insights
description: The latest updates from Disrupt IT Training Resources.
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# Insights | IT Education Blog

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## [LaaS White Paper Download](https://edpoint.disruptlearning.org.uk/reducing-the-burden-of-line-one-support-tickets)

 Reducing the Burden of Line-one support tickets. Download the white paper, for research and advice to reduce line-one support tickets in an IT MSP company.

### Latest IT Training Stories

![](https://edpoint.disruptlearning.org.uk/hs-fs/hubfs/resource-img2-1.png?height=500&name=resource-img2-1.png)

#### [How Learning-Based Onboarding Reduces Costs for MSPs](https://edpoint.disruptlearning.org.uk/insights/reduce-onboarding-costs-for-it-msps)

 Learning-based onboarding emerges as a game-changer. By empowering end-users to become more self-sufficient MSPs can reduce tickets and be more efficient.

![](https://edpoint.disruptlearning.org.uk/hs-fs/hubfs/resource-img1.png?height=500&name=resource-img1.png)

#### [Disrupting Cyber Threats: Bupa Dental's Bespoke Anti-Phishing Training](https://edpoint.disruptlearning.org.uk/insights/anti-phishing-training-for-uk-healthcare)

 Learn how UK health provider Bupa Dental disrupted cyber threats with a bespoke anti-phishing national online training programme

![](https://edpoint.disruptlearning.org.uk/hs-fs/hubfs/resource-img3-transformed.jpeg?height=500&name=resource-img3-transformed.jpeg)

#### [365 Training: Powering Workplace Efficiency and Empowering Employees](https://edpoint.disruptlearning.org.uk/insights/365-training-powering-workplace-efficiency-and-empowering-employees)

 It's hard to fathom the impact Microsoft 365 has had on the modern workplace. So, let's look at 365 training to increase efficiency & empowering employees

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